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If you are informed that Windows Fax and Scan are not finding your scanner, there may be an issue with your scanner’s configuration.
This problem could have been caused by corrupted or outdated drivers, thus we will assist you in addressing this matter.
Sometimes a simple operation like disabling and re-enable Windows Fax and Scan will restore its functionality.
If you receive a fatal error notice while attempting to scan files, this article should be of use to you.
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Windows Fax and Scan is an integrated faxing and scanning application. If you have a computer that has a fax modem, you can send and receive faxes and you can also scan documents. If you don’t have a fax modem, you can email scanned documents and forward faxes as email attachments from your computer.
Windows Fax and Scan is included in Windows Vista Ultimate and as an optional component in Windows Vista Enterprise, as well as in all the versions of Windows 7, Windows 8, and Windows 10.
Keep in mind that Windows Fax and Scan is not available on Vista Home or Vista Home Premium.Fatal error when sending faxes on Windows 10
Sometimes Windows users encountered the “fatal error” while trying to use Windows Fax and Scan and they usually describe it like that: Windows Fax and Scan keeps showing “Fatal error” when trying to scan my documents.
For a fax transmission to succeed, there are some conditions: the fax line should not be busy, in order to transmit the fax there should be a dial tone. Moreover, a fax device should answer the call and, of course, a fatal error should not occur during the transmission of the fax.What to do if Windows 10 Fax and Scan displays fatal errors
If you are also facing this problem and you are searching for a solution to fix this error, here are a few solutions that may help you fix your problem:Method 1: Review the activity log
You can find further details and potential solutions. Here are the steps to follow in order to access the fax activity log:
Download and reinstall the latest device driver updates like the modem and the chipset drivers. If you don’t know how to do that, you can find all the information on the manufacturer’s site.
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⇒ Get Outbyte Driver UpdaterMethod 3: Re-enable Windows Fax and Scan from Windows Features
Some users said that disabling and then re-enabling Fax and Scan helped them fix fatal errors. Here are the steps to follow:
Expand Print and Document Services
Uncheck Windows Fax and Scan
To turn Windows Fax and Scan feature on:
Select the check box next to Print and Document Services
Check Windows Fax and Scan
Hit OK and reboot your computerMethod 4: Verify that the fax server is correctly configured
There are two ways of sending a fax using the Windows Fax and Scan feature: you can use a fax device attached locally or use a fax server.
For using a fax server you need to use a computer running Windows Vista Enterprise, Windows Vista Ultimate, Windows Vista Business, or Windows Server 2008.
To confirm that the fax server is configured correctly and it can send faxes, you need to:
Send a test fax.
Be sure that the server is configured to send. Here are the exact steps to follow:
On the General tab, confirm that the Disable transmission of outgoing faxes check box is cleared so that faxes can be sent.
Confirm that the device is correctly configured:
Confirm that there are devices listed under Devices.
Confirm that Send is enabled.
Confirm that outgoing routing is configured correctly:
Confirm that the Fax service is running. You can manage the Fax service using Fax Service Manager or the Services snap-in. To confirm that the Fax service is running using Fax Service Manager you should follow the steps:
Go to Administrative Tools
Confirm that Start is grayed out and that Stop is active on the menu.
Remember that you cannot install or configure fax components unless you are a member of the Administrators group or you have been given the authority.
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